Here are a few tips to help troubleshoot your equipment, if these don’t help, certainly give us a call! It is important that you leave all of your equipment plugged in and turned on when you call us. This will help us figure out your situation.
Best Practices for Completing a Speed Test
Here are a few tips we recommend to get an accurate test of your upload and download speeds:
- Run the speed test from a wired device that is capable of supporting the speed that you are testing.
- Pick a geographic location close to you. The speed test server that is hosted by SMU, speedtest.smunet.net, will give you the most accurate results.
- If possible, do not run a speed test on a wireless device; there are many variables that can affect the results.
- Run the test when no other devices are using the internet connection.
If you have questions on completing a test, or questions on your results, feel free to contact our customer service center at 580-5800.
To complete a test, click here.