Technical Support

Our customer service staff is available by phone Mondays-Fridays from 8am to 5pm. We also answer the phone 24 hours a day, 7 days a week, should any emergency arise. You can always give us a call at 580-5800.

Here are a few tips to help troubleshoot your equipment, if these don’t help, certainly give us a call! It is important that you leave all of your equipment plugged in and turned on when you call us. This will help us figure out your situation.

Best Practices for Completing a Speed Test

Here are a few tips we recommend to get an accurate test of your upload and download speeds:

  • Run the speed test from a wired device that is capable of supporting the speed that you are testing.
  • Pick a geographic location close to you. The speed test server that is hosted by SMU, speedtest.smunet.net, will give you the most accurate results.
  • If possible, do not run a speed test on a wireless device; there are many variables that can affect the results.
  • Run the test when no other devices are using the internet connection.

If you have questions on completing a test, or questions on your results, feel free to contact our customer service center at 580-5800.

To complete a test, click here.

 

Remote Support


 
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If you, a SMU customer, feel that you have processed a payment in error, please contact our customer service at 712-580-5800 or email us to request a refund.