Technical Support

Our customer service staff is available by phone Mondays-Fridays from 8am to 5pm. We also answer the phone 24 hours a day, 7 days a week, should any emergency arise. You can always give us a call at 580-5800.

Here are a few tips to help troubleshoot your equipment, if these don’t help, certainly give us a call! It is important that you leave all of your equipment plugged in and turned on when you call us. This will help us figure out your situation.

Quarantine Report: What is it? What do they mean?

SMU customers who have email addresses set up at will periodically get Quarantine Reports emailed to them. These reports contain emails that are filtered from the inbox to help protect you and your computer. They are categorized to help determine which emails may be important and which ones are most likely spam. After 7 days these emails are no longer available through the Quarantine Report, so SMU recommends reviewing the list when it arrives to make sure important email isn’t being filtered from appearing in the inbox. By opening the Quarantine Report to view messages, it is not opening the actual message that has been filtered. SMU recommends if you aren’t familiar with the sender, to delete these messages. Each email account has individual settings that can be customized as to how often Quarantine Reports are generated. Feel free to contact the SMU Support Team at 580.5800 if you have questions on setting those features on an email account.

My email account is full and I get a message that says “Message Quota Has Been Exceeded,” what does that mean?

As an SMU email user, you may also notice an email from the postmaster from time-to-time that indicates your message quota has been exceeded. Each SMU email customer has a limit to the amount of space they can use to store emails in their account and when this is exceeded, an email is sent from the postmaster. If you see this message, contact the SMU Support Team at 580.5800 to help you continue receiving emails to your account.

How do I set up my SMU email account on a wireless device?
Please use the following settings for a manual set up:

Server type:   POP3 or POP (device will ask for one or the other)

Incoming mail server:
Port:  110

Outgoing mail server:
Port:  25
Outgoing mail requires authentication

Username is the full email address (include, for example:
For Android devices, security type is none.
For Apple devices turn off SSL.
For Windows devices, do not check requires secure connection (SSL).

Best Practices for Completing a Speed Test

Here are a few tips we recommend to get an accurate test of your upload and download speeds:

  • Run the speed test from a wired device that is capable of supporting the speed that you are testing.
  • Pick a geographic location close to you. The speed test server that is hosted by SMU,, will give you the most accurate results.
  • If possible, do not run a speed test on a wireless device; there are many variables that can affect the results.
  • Run the test when no other devices are using the internet connection.

If you have questions on completing a test, or questions on your results, feel free to contact our customer service center at 580-5800.

To complete a test, click here.


Remote Support

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If you, a SMU customer, feel that you have processed a payment in error, please contact our customer service at 712-580-5800 or email us to request a refund.