New Customer Information

Thanks for your interest in becoming an SMU customer! If you are signing up for services for the first time, you’ll need to stop into our office during normal business hours with a valid government issued photo ID at the time of service activation.

Customer Deposit Information
A deposit intended to guarantee partial payment of bills for service might be required prior to approval for service which is determined by a credit check. A person other than the customer may pay the deposit. The deposit will be determined by one (1) month of estimated service. No interest will be paid by the Utility.

Deposits will be refunded in the form of a credit to a person’s active account when there is a consecutive twelve month history of on time payments. When an account is disconnected, the deposit will be applied to the final balance due. Any remaining credit will be transferred to other balances owed to the Utility. If there is a credit remaining after the balances due has been paid in full, a refund check will be mailed to the forwarding address provided by the customer. Any credit amounts less than $5.00 a refund will not be issued, but instead donated to a local charity of the Utilities choice.

Customers with Disabilities

The Federal Communications Commission (FCC) has rules requiring telecommunications service providers like Spencer Municipal Utilities to make its services and products accessible to people with disabilities, if such access is readily achievable. These rules implement Section 255 of the federal Communications Act.  Section 255 requires telecommunications service providers to make their services and devices compatible with peripheral devices and specialized customer premises equipment that are commonly used by people with disabilities, if such compatibility is readily achievable. Please contact us at 580.5800 for further information or to discuss your accessibility needs and the options we may have to assist you in using our services.

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If you, a SMU customer, feel that you have processed a payment in error, please contact our customer service at 712-580-5800 or email us to request a refund.